Shipping Policy

We ship the products in 2-3 working days

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How long will it take for my order to be delivered?

Orders in India are typically delivered in around 5-8 working days depending on shipping address and other factors (public holidays, extreme weather conditions, etc.). In some rare cases, it might take 2 weeks depending upon the availability of the product. In parts of Jammu Kashmir and North East India the delivery may take upto 10 working days.

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Are there any additional shipping charges?

We provide free shipping on all Prepaid Orders.

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How do I track my order?

You can track your order once it is dispatched. An email and SMS shall be sent with a tracking code and link. If you have any queries, you can email us at ensomerakistudio@gmail.com.

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Which courier companies used to deliver the product?

All our products are shipped via Delhivery, Xpressbees, Bluedart,  EcomExpress and other reputed couriers on the pincode

 

What will happen in case when tracking details show product delivered but customer has not received it?

It is a rare case as majority of the time the product is received by family members, neighbours, flat mates or is delivered to the office mail room. In genuine cases we shall refund full amount to the customer once we have done proper investigation of the case which takes 10 working days.

If you get the order delivered notification and you have not received the product then please let us know within 48 hours of the notification received. We shall immediately raise the issue with our courier partner and resolve the matter. Post the mentioned timeline, it shall be difficult for us to take action and we shall thereby not be liable for any losses. 

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All disputes are subjected to Gujarat jurisdiction only.