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Exchange & Return Policy

Please share your query via email. 

Please do not send multiple emails for the same query as it will cause confusion while providing proper resolution. And also please use one email thread for the queries

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Please mention the Order ID and Exchange or Return in the subject line. Email us on ensomerakistudio@gmail.com

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​Please give us upto 4-6 working hours to reply to your mail and provide proper resolution. Thank you for your cooperation.  

  • Kindly note that all exchanges and returns are accepted only after the customer informs us of any issue within seven days of delivery.

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  • In case of a wrong / damaged product received, you can raise the exchange request within seven days of delivery of the product (including the day of delivery). Kindly get in touch with us via Email or call us on +917575021443. The product should be unused and with all the tags, unwashed and in original condition. 

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  • In case you are not happy with the product received, you can raise a query within 7 days of receiving the product. The product should be unused and with all the tags, unwashed and in original condition. We will be issuing a store credit with a 1 month validity which can be redeemed on our website. 

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  • The products must have the original sticker label attached, should be folded properly and should be packed properly so that it is not damaged in transit. Without it, the exchange will not be processed.

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  • We do refunds only in genuine cases of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an email to our customer support executives at ensomerakistudio@gmail.com along with the details of the order, the nature of the issues, and photographs of the defective product.

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  • In some exceptional case if return is accepted (no delivery issue and correct order delivered) then Rs 100 will be deducted from the refund. The amount deducted is for the reverse pickup service provided, due to the significant increase in the cost of logistics.

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  • The refund will be provided in the form of a store coupon code that you can avail at www.ensomerakistudio.com to order a new product.

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  • The store coupon code will be provided within 24 hours after the refund request is accepted.

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  • Also, do note that the colour of the T-shirt and design may vary slightly from the ones displayed on our website, social media pages and ads.

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  • Returns and refunds are not possible if there is a slight variation in the colour or design of the product delivered.

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  • Also, upon further verification, if it is observed that the defect is incurred due to any actions or omissions on your part thereof, we shall not be responsible for refunding the amount paid by you.

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  • To avoid such issues, DO NOT accept the damaged package at the time of delivery.

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  • We reserve the right to refuse any returns or exchanges if we determine that the merchandise does not qualify for it.

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  • Exchange/Return requests will only be processed once per order.​

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  • Any Product Used/Washed Once Cannot be Exchanged or Refunded.

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  • In case you wish to cancel / modify your order kindly mail our executives on ensomerakistudio@gmail.com or send a whatsapp message on +917575021443 within 6 working hours of placing the order. 

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  • Any product bought during a sale or with a discount coupon will not be eligible for a refund.​

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  • In case the customer rejects an undamaged product at the time of delivery, Rs 150 will be deducted from the refund. The amount deducted shall be for the shipping costs.

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  • All disputes are subjected to Gujarat jurisdiction only.

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Working Hours: 10 AM to 7 PM (Monday to Saturday)

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